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RETURNS
 UK HAIRDRESSERS.COM RETURNS POLICY

We hope that you are pleased with your purchase from ukhairdressers.com. However, we understand that there are occasions when you need to return goods to us.

Goods Faulty on Arrival:

If you goods are faulty on arrival, you have 30 days to inform us of the fault (please note that for business customers, this is 14 days). When the goods are returned to us and the fault has been verified, we will forward a replacement.

Goods Damaged in Transit:

If your goods were damaged in transit, we request that you report this to us within 7 days. If goods are visibly damaged on receipt it is best to sign the delivery note accordingly. Once the damaged goods are received back in our warehouse we will send a replacement.

Goods Faulty in Warranty Period:

If your goods develop a fault within the warranty period, but it's more that 30 days since receipt, you are entitled to a 'warranty repair'. For warranty repairs we will arrange for the relevant manufacturer to correct the fault and then return the fixed product back to you. However, please note that this can often be a time consuming process and in some cases you may get a much faster resolution by arranging a repair directly with the manufacturer. Please contact us for advice on this matter.

If you have changed your mind:

If you have simply changed your mind about your order and you wish to return your goods, then in line with the Distance Selling Directive (DSD) you can do so provided you inform us of this decision within 10 days of receipt. The goods must not be opened nor used and must be 'as new' when returned to us. Once you have informed us of your decision to return goods under DSD, you have 30 days to do so at your own expense. Once goods are received at ukhairdressers.com we will issue a full refund for the cost of the goods to your original payment method.

NEED TO REQUEST A RETURN?

Now you know our returns policy, you can request a return using the form below and we will get back to you with a returns number, which you must accompany with your order.

Alternatively ring us at 01704 577111.
Name:
Email:
Order No:
?
Date of Purchase:
Items for return:
Reason for return:
PLEASE FILL OUT ALL FIELDS

Postal Address:
1-2 The Promenade
Ainsdale
Southport
Merseyside
United Kingdom
PR8 2QB

Tel: 01704 577111
Fax: 01704 577563

 Registered Company No. 3919807

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